TFG Online shopping facility is the worst

TFG world, Foschini, Sportscene. I have been having the worst experiences with TFG and their online shopping facility. You place a order and if they don’t have what you ordered in stock, they send you something that might look like what you ordered, no apology and no explanation from them… Their stock online does not match what they have in the warehouse and when you call the customer care all they say is “there is nothing we can do but send your money back”. Absolutely useless. My most recent order from Sportscene was the worst of all. Half my order comes with the incorrect items, and the other half was misplaced upon delivery. I emailed and no response after a week. I called and waited on the line till my airtime cut, i get through to someone saying i don't have enough airtime please call me back, and the customer service agents are trained to say “we cannot call customers back”, as if they are giving us a free service, yet we are paying these people for the items. The worst online service I’ve ever had.