SR
Shaun R
1 reviews | Active since Jan 2021
11 Nov 2021, 20:41
TFG Online Shopping
The TFG Online Shopping Support (via email) is shocking to say the least. Either the issue lies with a handful of consultants or that everytime you reply to an open case, that a different consultant handles the query
Either way, the fact that the website does not have enough safeguards when E-Gift vouchers are app**** to avoid technical issues and that the support staff can't do a proper job in ensuring a customer's query is resolved and resolved quickly is disgusting. They can't even provide a bit more information in the email replies they give.
If you have a query, phone, as it seems it may be the only way to speak to someone with common sense
Helpful (0)
Replies (1)0
Replies (1)
TFG's replyOfficial
12 Nov 2021, 15:14 Good day Shaun Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply12 Nov 2021, 15:14
Official
Good day Shaun Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team