TFG Online Shop

Good day,

On the 5th October I was looking for this specific ring that I saw online, I went to your Somerset Branch in Cape Town who had the last ring and they advised they promised to keep it for a customer who at the time didn't even confirm that they were going to purchase it yet I was there confirming I'm going to purchase it. They however assisted me and advised to check online which I did and saw online you have stock available, I immediately made the purchase and it went through including my payment. Today I received and email advising it's cancelled due to stock availability. I called your call centre and they advised me that it was over sold and easily just refer me to the terms and conditions, as a loyal customer of the TFG group for years and wanting to use this ring to propose I feel let down and also disappointed in the service received or should I say the lack there of by hiding behind your terms and conditions. This left more than a bitter taste in my mouth and me ever purchasing at any of your stores leaves me in a state of never setting foot in them at all.

The fact that such a large company wants to hide behind terms and conditions nevermind customer loyalty tells me a lot how you treat your customers. I even asked if you're willing to assist me in making the same ring or even asking for a rain check and I was advised NO.

My order number is p*** and it feels like everything has just been spoiled with Regards to my engagement, the fact I stood in one of your stores and the ring was right there they said they can't sell it because it was promised they would keep it for a customer yet as I said the sale wasn't even confirmed yet I am standing there with a confirmed purchase.

I would really like to see how you as a brand is willing to assist a loyal customer for dropping the ball and actually admitting to it. You dropped the ball online and also physically in a store. After what happened above I saw another ring online that I liked and purchased it again only to receive a email 4 days later telling me again its also cancelled. That order number is p***.

To say I'm let down and disappointed is an understatement. I will not recommend anyone to make use of your service and will be posting it all over social media platforms too.