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Frikkie R

1 reviews | Active since Nov 2020

09 Nov 2020, 17:45

TFG Online shop

Hi there I recently ordered a fitness device from the TFG online shop, a Discovery Health Rewards partner. Below please find a copy of some self-explanatory communication about the pathetic service of TFG Online shop that was also reported to Discovery Vitality:

Hi Yonela

Further to the pathetic service of the TFG online shop, I received this email today at 16h02:

"We're so sorry to tell you that we have not been able to source one or more of the products in your order p*** placed on 01 November 2020. We have tried to find it in several stores, but due to high demand, we were not successful.

If you paid with a TFG store card or credit/debit card, the funds that were reserved for this order will be reversed. eGift cards will be replaced and for EFT payments, we will be in touch shortly regarding refunds.

Thank you for your understanding

TFG Online Shopping Team"

After all the effort, confirmation of order, and payment, a mere kick in the face..........and still no refund.........

I strongly recommend that Vitality reconsider their partnership with TOTAL SPORTS.

Regards

Frikkie Redelinghuys

Copies: Fatima Salie & Lyn Kuyer (TFG Online shop)

PS: I have copied this communication to the Hellopeter website as well - the public needs to be warned!

-------- Forwarded Message -------- Subject: Re: -WRefNo#***#- -MailRef#***#- Date: Thu, 5 Nov 2020 15:07:15 +0200 From: Frikkie Redelinghuys <***> To: ***

Hi Yonela

Below a summary of this extremely disappointing encounter......

The Computer screenshot attachments follow the numbering below:

1. Acknowledgement of order placed: 01/11/2020 @ 19h41.

2. Acknowledgement of payment received: 01/11/2020 @ 19h41.

Several phone calls to TFG…….

3. Confirmation of payment received – instruction to pack order: 04/11/2020 @ 08h58.

4. Confirmation order being processed, but no confirmation of delivery date: 04/11/2020 @ 08h59.

Call to Vitality Helpline – Ref nr ***.

5. Check order status on TFG website: 05/11/2020.

6. TFG reply: 05/11/2020 @ 14h02.

Regards

Frikkie Redelinghuys

Please note that all e-mail communications with TFG are available as attachments. Please advise on how to send it to you, if needed.

Regards

Frikkie Redelinghuys

0
Replies (3)
TFG
TFG's reply10 Nov 2020, 11:03
Official
 Dear  Frikkie  Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. 

This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team 
FR
Frikkie R's update12 Nov 2020, 10:18
Reviewer Update
Hi there

I received the following reply from TFG on 10/11/2020:
Good Day We thank you for your review. We hereby would like to confirm that your complaint, received via Hellopeter, has been escalated for urgent assistance. Your reference number for this escalation is RM276138. For further assistance contact us on *** / ***or mailto:***. Kind regards, Online Shopping Support Team
TFG Financial Services

As could have been expected, that's where it ended......
Had to phone them again today, spoke to a Madeleine(?). Apparently there is no feedback as yet on their "urgent assistance". She also refused that I speak to her supervisor Clinton(?), and also to his supervisor Mitchum(?), but stated that Clinton(?) undertook to phone me back.
As could have been expected, that has not happened.....
Therefore still waiting for my refund of R1995.00 after their mess-up!
Regards
Frikkie Redelinghuys

FR
Frikkie R's update13 Nov 2020, 13:45
Reviewer Update
At last, after discussion with Clinton from TFG Online shop today , matter resolved satisfactorily.
Thanx Clinton
Regards
Frikkie Redelinghuys