MB
Melissa B
1 reviews | Active since Feb 2022
05 Jan 2023, 09:16
TFG online services is POOR
The customer service from the online team at TFG is extremely poor and unhelpful, I called last week concerning an order they failed to delivery to me within 3-5 days to explain that it’s long overdue and I would be leaving the city and due to failure in providing alternative way of me getting the order, the conclusion was to be refunded however today I find out that no one has attended to my matter or processed the refund and they do not respond to emails to provide an update or anything.
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TFG's replyOfficial
05 Jan 2023, 13:59 Dear Melissa
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
TFG's reply05 Jan 2023, 13:59
Official
Dear Melissa
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team