Tfg online service non-existent

Placed an order online on the 26th November, arrived on the 30th November with security tag attached. Emailed since the 30th November and to date no feedback. Keep getting automated response or your query has been resolved. How was it resolved when no contact has been made. I called and wasted so much airtime. I still await a manager to call as promised by one of the contact centre agents and I still await the operations manger's details. This is not the 1st nor the 2nd or 3rd time I receive goods with security tags and the service is putrid to say the least. Disgusted and extremely annoyed.