TFG Online service is the worst

So disappointed at the online service, after I made a purchase and paid online. The status of my order did not change and it kept saying I need to make a payment. I was told I need to send the proof of the payment which o did. The lady assisting me said she was going to email me regarding the progress and I had to be the one who followed up after my order was canceled. The online department is very useful and not helpful at all. I have an account and I am planning to finish off the payment and cancel that card and not shop under the group anymore