ZN
Zanele N
1 reviews | Active since Nov 2020
24 Nov 2020, 09:44
Tfg online purchases
I have bought shoes online and only one pair was not delivered. I have been contacting the customer service at tfg nothing has been done about my order. Instead they blocked my online account so that I cannot login. Instead they advised me to create a new profile so that they can assist me, how stupid is that. TFG sort this issue.
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TFG's replyOfficial
25 Nov 2020, 08:23Dear Zanele Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply25 Nov 2020, 08:23
Official
Dear Zanele Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team