RM
Rose M
1 reviews | Active since Jan 2019
09 Sept 2021, 15:01
TFG online promotions
TFG has really disappointed me with their online purchases and promotions. To put up a promotion and date it valid until a certain date only to take it down the very next day prior to advertised is very inconsiderate to customers. The feedback from online customer care was very poor and not even helpful at all.
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TFG's replyOfficial
10 Sept 2021, 08:12Good day Rose We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply10 Sept 2021, 08:12
Official
Good day Rose We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team