TFG ONLINE - poor customer service

I have been calling since September to get a CR note done on my account for items I purchased online that never got delivered. Out of my order p*** placed on 25th August 2020 two items were canceled, two were delivered the rest was returned to the warehouse without my knowledge according to the courier company they contacted me however I never answered which is an absolute lie as no company contacted me for my delivery I only got sms everyday saying its out on delivery and the dates kept changing and later when I changed everything showed delivered however I only received 2 items

I called TFG online to find out what's the issue when can I expect the rest of my order to be delivered as its been weeks and no package

First consultant said no details appeared that's why delivery hasn't been made, there is a problem with the online system I than gave my details once again and she assured that the rest of my package will be delivered by the Wednesday

A week went by I called again this time the second consultant Madeline made it seem as if I'm trying to commit ***** by saying I didn't receive the rest of the parcel, I even asked if I should email the waybil for the two items I received she than said she sees the courier returned it to the warehouse she than advised she will do a credit note and I wanted and she assured it has been submitted it will take 10 days for the CR to be approved

Weeks went by again I called the third consultant didn't even wait for me to explain my frustration, she went and said the second consultant didn't process the CR note she reported the things as missing items. Zandile than said I must hold the line she will do the CR note I had to wait another 10days, she said I will receive an email - which never happened - turns out Madeline never done it properly and wasn't attended to

I called again, this time spoke to a lady Grio - who also assured it will be treated as urgent and she will submit it to her manager and get it done ASAP guess what I had to wait another 10days. No email confirmation as promised no call for update nothing, guess what? She emailed the warehouse department - wrong department and the email was ignored!!

I called yesterday this time assisted by Keenan who than said he took the CR note straight to his manager and this will be finalized within a few hours as I have been waiting and struggling with this issue and he also promised to send an email--guess what? No email nothing, CR note still not done nor reflecting on my account

I'm so fed up with the service I have been receiving honestly disappointed in the TFG online department it's been almost 2 months later and I am still calling and awaiting my refund

I will be settling my account and closing my TGF account, I am not interested in a brand that treats their customers in such a manner