TFG ONLINE PAYMENT NOT ALLOCATED - NOW ITS MY FAULT

NOBODY WILL HELP - AFTER 2 WEEKS OF GOING BACK AND FORTH, MY PAYMENT DONE VIA THE WEBSITE PROFILE IS STILL NOT ALLOCATED. Whose fault is it that the website doesnt update. will TFG be buying me airtime to call them everyday to resolve an issue. I used the same method previously to pay with my debit card and that was allocated. THESE PEOPLE ARE MESSING WITH MY CREDIT SCORE. WHY MUST I SUFFER!! NO MANAGER IS WILLING TO ASSIST. IM GETTING REMINDER TO PAY WHEN I DID SO ON THE 25TH JAN 2023