TFG ONLINE ORDER ****

I placed an online order and paid for it on 3 December. About a week later I received an email that my order will be cancelled and my money refunded because they could not find stock. I went on the website again and it still showed the product as available to order and in stock, so I left a comment on their social media and I also emailed the online customer support. It is now 2 weeks later and I still have not received my order or a refund. According to the copy and paste replies I get on social media a consultant would have made contact with me days ago, and they have an issue with their online store stock levels. The specific item is still in stock in my local sportscene store, but at a higher price. I personally believe that TFG online deliberately cancelled my order in an effort not to honour the sales price I paid. To this day I also have not received any kind of reply from my email query and only broken promises are made when I complain on social media. This is the worst customer service I have ever experienced from such a large company.