TFG Online order - P*** item lost

Please refer to the order number P***.

I placed this order on the 20th July 2020 sucessfully. I followed the process of tracking my order online. Everything was perfect and scheduled correctly.

On the 23rd July 2020, i received a sms with the OTP number confirming my delivery. Due to receiving the sms at 17:10 that afternoon i could only fetch the order the next day.

My order was then fetched by my hubby on the 24th July 2020 at Sportscene Chatsworth, when he got home and i opened my order there was only one pair of shoe. I only received delivery for the High heel Platform Hiker Boots with Quilting detail (Code ***4). It was already late that afternoon so i could not call the branch to confirm what was delivered.

The next day, on the 25th July i tried contacting the branch, with no answer.

On the 26th July, i tried calling the branch again the number just rang. Then at 9:45 the telephone was on busy. So i decided to contact a chain store near that branch which was Total Sports Chatsworth. I spoke to a lady Tiffany, who was kind enough to check with the store why the line was busy. I gave her about 10mins and tried calling Sportscene Chatsworth, with no joy again the line was busy. I then tried to contact someone at TFG online and got a hold of Ayesha who also tried to contact this branch. She also had no joy. She also confirmed my order and both pairs of shoes were despatched on her side. She was kind enough to forward proof of delivery to the branch. She also tried to get a hold of the courier company but due to it being a Sunday there was not much she could do. I then called Total Sports again to get Sportscene to contact me. Minutes later Lisa from that branch contacted me. We went back and fort but only pair of shoe was on that delivery. I was not satisfied with this and ended up sending my hubby to the store to make 100% sure the shoe was not at the store. I then tried to call TFG online again spoke to a lady who gave me a reference of RM 251116.

On the 27th July 2020, i did not receive any feedback and contacted TFG online after 3pm, spoke to Bianca. Who also put in another request. However my query is not resolved......

Today is now the 28th July no one from TFG HAS CONTACTED ME...i tried calling this afternoon spoke to another lady, who is waiting for Clinton Wood her team leader to query...i sat over 30mins again and no help.....

I am highly frustrated to have made so many calls and follow ups but not a single person could give me an answer as to when i will receive my other pair of shoe. This is utter poor service.......

Please can someone contact me URGENTLY confirming delivery of my second pair of shoe.