TFG Online Nightmare

Thank you for your email however I am highly disappointed with the service I receive from TFG.

I called last week and the agent that helped me took my new card number and asked me to re-register a new profile in order for the new card to be activated. I still made sure that I will be able to do online shopping and she reassured me (due to the fact that recordings are made by TFG of all telephone calls I am sure you will be able to trace it).

Tried to do online shopping yesterday and my new card was blocked. I got through to the customer service department only to find out that I have to go in store to unblock my account as there is an ID verification that needs to be done which was in any way done when I collected my new card. How is it possible in this day and age that this can not be rectified online with the account holder?

I hereby would like to request that my account be closed as this is not the service I expected from TFG after being a customer for such a long period. Yolandi Potgieter