QM
Queen M

1 reviews | Active since Mar 2015

05 Oct 2022, 08:54

TFG Online Horror

I regret buying my laptop online.First mistake I made is when I switch it on I realized that is not switching on I thought It was flat then I charged it for 2 hours and I had deadline on my assignments then few days later I realized I tried using it when it's not on a charger but it won't switch on and I tried taking it back I was told to take it to hi shop of which is far from me till on the 4th when a consultant from online query called carnival and due to load shedding they could not take it but they promised to assist but now it will take 3 weeks for it to be fixed. Depending on the out come of the technicians I mighty have to pay for the repairing of the device that never worked when it's not on a charger. My advise is NEVER EVER BUY THINGS USING TFG ONLINE .I'm going to warn people on Facebook, Instagram, Ticktock and Twitter. I'm really inconvenienced by this bad decision I made

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Replies (1)
TFG
TFG's reply07 Oct 2022, 14:31
Official
 Good day Queen
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. 
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.  
This matter will be addressed with the highest priority, your reference number will be sent to you shortly. 
Warm regards TFG Customer Support Team