1 reviews | Active since Jul 2016

03 Feb 2023, 10:31

TFG Online / Foshini

I placed my order on Monday 30th for 5 items and received multiple deliveries which I did not have a problem. Thursday I receive my last delivery for a dress from Foshini and I received a T-shirt from sportscene. I called the online store to advise them of the error and was told to return to a Foshini store. I went to the Foshini canal walk, waited over 30 minutes while they were trying to sort out what to do about the error. I was told they can't accept a sportscene item. I left Foshini with the incorrect parcel and no dress. I'm disappointed, when I placed the order, I did not receive any feedback that the item was out of stock, then to go through so much hassle.

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Replies (1)
TFG
TFG's reply03 Feb 2023, 12:50
Official
Good day sandy
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. 
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.  
This matter will be addressed with the highest priority, your reference number will be sent to you shortly. 
Warm regards TFG Customer Support Team