TFG online exchange process for furniture

TFG online exchange process is so painful wow. Feels like they're doing me a favour my exchanging my items. I have to now waste petrol, time and most probably money just to exchange two dining chairs. Its not like a big furniture piece that needs "processing". Your turn around time to get back to client is also nog great.

TFG online you really need to improve this process, allow consumer to also go to a store where furniture items are available for exchange or at the very least ensure exchange items are ready to be swapped on the day or return. I stay in west rand and can't afford to keep driving to Midrand nor can I afford to pay delivery. Its alot, please consider the consumer.

Guess my lesson here is to not buy furniture online anymore because really, horrible process.