TFG ONLINE EMPTY PROMISES

<p>I purchased x4 pairs of sneakers online on Black Friday, immediately after I received the EXCLUSIVE sms for members to purchase first, I immediately purchased x4 pairs of sneakersto which I got a message on the screen saying my order has been placed. On the same day I got a whatsapp message saying I need to confirm payment to which was strange to me so I called customer customer care and I was told i will recieve an email with a link for me to click om to confirm payment, wich i didnt recieve. On Monday I checked my order and it said awaiting payment, I then clicked on the make payment button it told me theres a technical error nd I must call customer service, wich I did and the lady said the payment will go through I should check on the next day. When I checked on Teusday it still said awaiting payment nd again it wouldnt allow to make payment, I called customer care again and I was told my order has been cancelled. I then asked to speak to a manager and I spoke to Ebner who said if technical cant proove to me that they sent me an email with the link I will get all the sneakers at the sale price.He logged a call with technical and said he would get back to me , Im still waiting. The whole of last week I called nd asked to speak to him nad he was never available, left countless messages for him to call me he never did. Today I spoke to a supevisor whi told me unfortunately they donthave stock and she cant help me in anyway. not long after I get an email saying payment was not received even though the confirmation confirmed it was all in order, I placed the order again and once again received confirmaion email that order has successfully placed, I called the next day and the agent advised everything is in order and I should be receiving my order in the week, 3 days afterI placed the order I get an email from TFG saying due to an online glitch in the system they cancelling one pair of the shoes. I since called them 4 times to complain and find out where my shoes is, all they said was item was over sold, I advised that the store said that they still having x12 pairs of the stock. I called the call centre again, whom kept on saying they`ll call me back but never do or did. even though it was allowed to be ordered and payed for an, what pathetic service received from TFG even though you are a so called VIP values customer.</p>