TFG ONLINE: DON'T order anything online unless you want to be ******

Place 2 orders online. The TFG website looks like it makes shopping easy by linking all the TFG group shops on one website.

But don't be fooled. A huge fashion group does not know how to run an e-commerce business.

First order was for 10 items. On Checkout and paying, TFG promises delivery in 2-5 working days . 10 Items were delivered over 2 weeks. In these 2 weeks. items were sent one by one on different days? How is this even possible to package each item individually and sent separately over 2 weeks? The amount of packaging, paper and resources wasted. And don't even get me started on the inefficiency. 2 of the items sent were the wrong size. When Trying to return in store another painful experience that took 2 hours in the same store to return 2 items, because the items were sent separately but the same order?

The 2nd order. 1 pair of shoes ordered were mustard, had cut-outs and lace-ups. The shoes that were sent looked nothing like the pair pictured. These were Tan, had a buckle tie and looked nothing like the design of the shoe I ordered. The person packaging the order must be sleeping, doesn't have a care in the world and colour blind too. Trying to return this incorrect pair of shoes in store to Foschini. The manager says " Sorry I cannot help you with this refund because the system reads a different barcode to the item ordered, and Online needs to fix their mistake. Yes, I can see it the wrong shoe, but I can't help you."

The other pair never ever arrived. No one from TFG notified me. Just 2 weeks later an automated refund processed.

Then more pain. Trying to log an online refund. No response. And when they do finally respond. The person asks for the collection address. Is it not the same address as the delivery address? Stating the obvious to an *********** fool ? Still 3 more emails asking what the collection address is. 3 more emails back with the same exact address as when this whole painful saga began.

The order was placed 21July. The parcel is sitting waiting to be collected from TFG 7 October.

WOW TFG! What an EPIC FAIL.