kK
kimheeger K
1 reviews | Active since Dec 2016
01 Jun 2022, 19:33
Tfg online don't know what Popia means
For the last 4 months I have not been able to buy online with my tfg account. I have phoned 29 times and been to 4 stores who could not assist me without me giving them my ccv number. I completely refuse to do that. Then they keep on sending me emails referring to me as Irene and giving me birthday vouchers when it isn't my birthday and sending me this woman's details. It's absolutely ridiculous that I have to compromise myself and give a random person my ccv to purchase on my account. The last time it took 8 weeks to correct this. Let's see now
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TFG's replyOfficial
02 Jun 2022, 08:17Good day Kim heeger
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused
you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be
happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused
you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be
happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply02 Jun 2022, 08:17
Official
Good day Kim heeger
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused
you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be
happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused
you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be
happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team