Tfg online customer service is an oxy*****
Absolutely pathetic customer service from tfg online. From last week I cannot purchase online. I can check my balances, pay my account, shop but when it comes to payment, the payments page is just blank. I have spent approximately 4 hours speaking to *********** people who have deleted my profile 5 times and told me to redo it, only to have the same problem. Today I was on the line with Annelisa for 20 min, who refused to give me her supervisors name when I asked for it. Her brilliant Idea was to go and check each item that I was trying to purchase to see if it was in stock. She was supposed to call me back. Still waiting. Absolutely pathetic
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TFG's replyOfficial
04 Nov 2021, 13:32 Good day Kim Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply04 Nov 2021, 13:32
Official
Good day Kim Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
's updateReviewer Update
05 Nov 2021, 09:50I received an email with a reference number and a message to say do not respond. No calls from anyone including the Annelisa manager that promised to call
's update05 Nov 2021, 09:50
Reviewer Update
I received an email with a reference number and a message to say do not respond. No calls from anyone including the Annelisa manager that promised to call