JM
JJ M

1 reviews | Active since Jul 2011

30 Sept 2020, 13:11

TFG Online Customer Care really suck.

Your customer care is really pathetic. I had a problem checking out and making payment. Then complained aboit it on emails to you, hellopeter.com phone calls.... None helped. Now something has changed. I cannot even log in anymore. Now trying to log in it asks my card to be linked. For that I need an OTP. I never get the OTP. I can do nothing. Phoning ***online help option I was told they can't help me. I must phone customer care to give the right phone number. I NEVER changed the ohome number it is stil the same!!

Ive ben struggling for weeks now and the things I had in my cart that was on sal expired and is now sold out. Really you must do something to get people to do their jobs. Get someone who knows how this work who can properly help people.

I am stuck. My airtime is finished continuously calling and every time having to explain the same old story as above just for them to gove me a stupid answer and no solution

0
Replies (1)
TFG
TFG's reply01 Oct 2020, 08:35
Official
Dear JJ Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team