TFG online and Markhams

Very dissapointed by the service and inconvenienced caused at the markhams store in Zevenwacht Mall . I make regular online purchases and collect the parcels at the sportscene store in Zevenwacht Mall,however due to this optiin not being available ,i had to collect it at Markhams. i had ordered 4 parcels by which i only recieved OTPs for 2.All 4 parcels were available and the staff member did not want to sign it over as sge reuqired a OTP. Ive collected dozens of parcels whereby the OTP was never sent to me and all I had to present was my ID( Which I had on the day).I had to take the 2 parcels and was informed that when I recieve the OTP for the other 2 I can come and collect. At no point was the customer services contacted and despite me informing the sales girl that i have collected it like this before without having an OTP,i was informed that it was not possible. i contacted the customer services department by which I was told that the parcels should have been given to me.i was caused a major inconvenience as I now have to travel to zevenwacht once again to collect. I would not recommend this store to anyone and TFG online was not much help in clearing up the issue .very dissapointed in TFG as a whole.