LS
Lilly S
1 reviews | Active since Aug 2021
03 Aug 2021, 09:45
Tfg online
I placed an order beginning of July for a watch, due to unrest in kzn it was looted somewhere in Pavillion with the delivery company, i was promised a refund and was toldit was processed 23 july and must wait 7 days, today i phoned tfg online with update and was advised that no refund was made, so very disappointed in the service I'm getting i really need thi money back so i can go straight to the shop to buy tje watch as it is a birthday gift for my husband, please i need urgent assistance with this ??
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Replies (2)
TFG's replyOfficial
04 Aug 2021, 08:24 Good day Lilly We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply04 Aug 2021, 08:24
Official
Good day Lilly We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
LS
Lilly S's updateReviewer Update
08 Aug 2021, 11:18The only thing I received 4 days ago is an email saying the a call has been logged and there is no concrete feedback on whether my product will be delivered or I will get refunded even though ur system shows that my product was never delivered
This is really such an inconvenience and I hope I am the last customer to recieve such a bad service
This is really such an inconvenience and I hope I am the last customer to recieve such a bad service
LS
Lilly S's update08 Aug 2021, 11:18
Reviewer Update
The only thing I received 4 days ago is an email saying the a call has been logged and there is no concrete feedback on whether my product will be delivered or I will get refunded even though ur system shows that my product was never delivered
This is really such an inconvenience and I hope I am the last customer to recieve such a bad service
This is really such an inconvenience and I hope I am the last customer to recieve such a bad service