TFG onlime order not working, bo feedback from email

I am really getting fed up with this situation.

Every time since my last 3 or 4 orders I cannot complete the order when I try to order online. Every time I must call you and explain the whole story, and then the call agent helps me to complete the order, whice is nice, but not supposed to happen every time. It cost me to phone with my airtime every time.

The agent promises every time that your IT will sort the problem out.

The next time I order hopful of a solution same happens yet again.

Is this happening only to me??

I go to my bag and select check out. It asks delivery options and I choose.

Then it takes me to the next page asking if I want a greeting card. I check no and next.

It shows processing for a short while and then takes me to a blank screen. And there I am stuck forever.

I explain this every single time to the call centre assistant but it keeps happening.

Makes one really fed up.

Why can't this be fixed?

It used to work perfect long before??

Please see attached screen shots.

This is unacceptable and I struggle two or three days every time trying over and over to make the order but to no avail.

Bythe time I get to order the special offer price of the items is up again. Maybe this is your plan and you made the order page to crash. So then we muat pay normal price?

I am fed up of calling every time to finalize the order whennit should be completed online. Then you can just close your online orders and make it telephonically permanent from now on.

In the meantime an order I could have received by Wednesday to Friday Is still hanging in my bag. I do not have anymore airtime to call about this problem order after order after order and it's not being fixed.

Another thing is ther is two accounts showing om my profile. The one is useless and don't work. It shows card blocked. Why is it there? Please remove it from my online profile and only keep the active account please.

I want this fixed asap and my order shipped asap.