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Caroline D
1 reviews | Active since May 2019
25 Jul 2022, 08:45
Tfg not sticking to the agreement
I have a loan i took with tfg which the agreement was they will debit R200 for 24 months.last month they debited 600 i wrote an email to them and they promised to get back to me but im still waiting. I got an sma for this month they say they will debit 700.when i call their number is not working.pls help
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Replies (2)
TFG's replyOfficial
25 Jul 2022, 09:00Dear Caroline Dibetso
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
TFG's reply25 Jul 2022, 09:00
Official
Dear Caroline Dibetso
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
CD
Caroline D's updateReviewer Update
25 Jul 2022, 16:11Thank u so much to hellopeter i got a call 10 minutes after my review from TFG and the matter was resolved. Thanks again to u guys and also to TFG
CD
Caroline D's update25 Jul 2022, 16:11
Reviewer Update
Thank u so much to hellopeter i got a call 10 minutes after my review from TFG and the matter was resolved. Thanks again to u guys and also to TFG