TM
Tshego M
1 reviews | Active since Jun 2018
05 Jun 2020, 10:39
TFG not ready to provide an online service
The TFG online service needs improvement. I ordered an item online on the 30th of May 2020. The next day I received an e-mail from TFG's online service that the item was not available in stock and as a result they could not provide it which led to the cancellation of the order. I reversed the payment transaction immediately after that notification. TFG has now 4 days later debited my account for an item I don't even have. Calling and e-mailing the customer service for a refund is a waste of time also. TFG is not ready to provide an online service. All your support systems need to be reviewed and upgraded.
Helpful (0)
Replies (1)0
Replies (1)
TFG's replyOfficial
31 Aug 2020, 14:48Dear Tshego
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team
TFG's reply31 Aug 2020, 14:48
Official
Dear Tshego
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team