TFG not honouring their T's & C's and providing abysmal Cust Service

<p>My mother bought a cellphone from Exact and eversince she's had the phone she has been experiencing a network issue and as a result we returned the phone to the store and as per their t's and c's regarding cellphones they clearly stipulate that if you come to the store within 7 days including weekends they would replace the the phone once they identify that there is a problem.</p> <p> </p> <p>We arrived at the store and was assisted by Tina Ramatlo who assessed the phone and confirmed that there seems to be a problem with the phone. She was not willing to abide by their T's and C's instead she said that they have an 'In house' policy regarding phones that have been bought through Vodacom of which i felt that it is a problem that they need to take up with the supplier and the customer should not be inconvinienced.</p> <p> </p> <p>She had very poor customer service for a person that engages clients face to face and she also called the acting manager on floor by the name of Ruth Nobela and the service was quiet abysmal to say the least. When we confronted them of teh policy they kept telling us about the 'In house' poloicy and that we need to leave the phone and we would get a cal. I asked how would they call my mother since there is no phone and they could not answer. even the contact center could not assist as the manager there Lam Tyalimpi was not even sure of their compliants procedure and said that the contact center has no say in store operations and policies.</p> <p> </p> <p>We left the phone and a contact number of where they can reach us and they have not called. We informed them we no longer need the phone and they should returnit and credit the account of which we will pay off and close. I am very disgusted by the service TFG offers, in store and viea the contact center. </p>