TFG not allocating electronic payment -listed as a default

TFG has been unable to assist in allocating our payment. We have phoned every department and have not been able to resolve the matter. Proof of payment has been emailed to every significant email address and each consultant we encounter states that the debtors department is battling to allocate payments. It has been a month already and our credit report states we did not pay, yet we did. Even your staff at the various stores are asking customers to rather pay in store as so many customers are having issues with unallocated payments.