TFG nightmare

Hi there id like to share my bad experience with TFG forshini my beloved mom had funeral policy with them for many year and she sadly passed away on 12 August this year after many calls to them and hundreds of Rands spent on airtime calling them not once did a consultant call me back...everytime I call I have to explain myself to a new agent we spoke to mushfika the 1st time and she said she will call back and she didn't and after so many calls talking to different agents they asked for all the paper work we scanned and emailed it to them and still no feed back then last week we called again and then mushfika picked up and we remembered her name and voice and after long chat with her cause she was the 1st one we called she said she wasn't assigned to the case but she will try and help .. then I asked to speak to her manager and she said the manager will call me back cause I would like to lay a complaint and still no call from the manager. My mom had the funeral policy and a protection plan that covers ur debt when u die. So she supposed to be sorted . And in our religion if family member dies and has any debt the family that is living should pay up there debt ASAP. These people didn't do it so I wanted to pay it with my own money then they blocked my moms account so I couldn't even pay up her debt that she had on her forshini account ... we lost our dad 9 March and now my mom the 12 August we as a family are so sad and grieving then we still have to go thru this . Then last week I got a call telling me to go get a letter at the deeds office before they can pay me out but I am unemployed I have a 40 year old disabled brother and a 5mnth old baby I look after during the day and there is no way I can even think about going to the deeds office ... so long story short I advice anyone that would like to take out any sort of policy with TFG please don't they just all talk amd when the time comes to pay out they will make ur life HELL... its sicken how big companies like this rob dead people they have no heart or care and value there clients... TFG remember GOD is watching u ... I will personally expose u guys on All forms of social media cause I wouldnt want anyone else to go thru what I did with u guys