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Anele M
1 reviews | Active since Jul 2020
17 Sept 2021, 20:33
TFG Negligence
I ordered 2 items online from The Fix, I received one incorrect item. The store where I collected the items was Foschini Gateway. The incorrect item I received was from Total Sports. When I noticed that I had received the incorrect item I took it back to foschini and they told me I had to take it to Total sport. Total Sport could not help me. Now I am stuck with the incorrect item, I need my refund
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TFG's replyOfficial
19 Sept 2021, 11:59Good day Anele Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply19 Sept 2021, 11:59
Official
Good day Anele Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
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Anele M's updateReviewer Update
27 Sept 2021, 11:13I am still waiting for my refund.
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Anele M's update27 Sept 2021, 11:13
Reviewer Update
I am still waiting for my refund.