Tfg most bad services and incompenant staff

I am so fed up with tfg I am getting calls in mornings at 7hoo and on Saturday they foun u trice for the same thing I was retreanch I have a retrenchment policy with tfg they pay ur account for six months, as per claims department my account has been paid and as per collection department they can not see a payment as they have a power failure the department is now arguing with other as the customer my account look like it's in arears now they sent demand messages and pH calls sumtime they pH u and put pH down in ur ears I been charged with interest on my account for late payments and for the calls and messages since the insurance pay my account on the 13th of every month then interest as already add on to my account as collections department my account suppose to be paid on the first of each month, now this is not my problem they must remove all the charges they charge me, really they the collection department is not professional or equipped or any knowledge how to deal with with clients or how to resolve a problem they don't have the passion, they only there to receive a pay cheque