1 reviews | Active since Feb 2017

24 Feb 2017, 22:29

TFG Mobile - Bad Service

<p>A friend recommended Tfg mobile for airtime and I called them to enroll. I was not told that my no will be locked with them. I noticed that Mtn had a promotion and when I went to them they told me I needed tiff mobile to release my no to prepaid. I called them more than a month ago and was told it could only be done on the 20th February 2017.On the 20th nothing happened,on the 21st at 16.55 my no lost network.Tried calling Tfg mobile and they went to voicemail. I called them on the 22nd February 2017 at 8am and logged a query. I was told it would be sorted between 24-48 hours.It still has not been sorted as yet. I called my friend who had a Tfg mobile contract and he told me he had the same problem when he wanted to cancel.</p> <p>Umesh Bhakwathidin </p> <p>Problem no ********** 407</p> <p>Alt no for now ********** 076</p>

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Replies (1)
TFG
TFG's reply26 Feb 2017, 10:01
Official

Good day kameel-bhakwathidin,

Thank you for your comment.

We have escalated your concern to the O2O Department and a senior will revert shortly with feedback.

Thank you for contacting us regarding your experience.

Kind regards

The Customer Support Team