TFG missing payment

I submitted my monthly TFG account payment via the BASH portal. The payment was successfully paid from my bank account. For some reason TFG collections is unable to trace my payment. I provided proof of payment and bank statement details to CINDY FINCH and Deidre Abrahams at Foschini Retail Group collections.

I have sent 2 follow up emails requesting feedback after submitting proof of payment and also called the collections and customer support numbers and was sent from one department to another with nobody able to assist me.

I am now receiving calls and SMS demanding payment and also told i will be listed as a slow payer. This level of service and lack of no response from staff is unacceptable. Only reason i am posting this review is that i hope someone will be able to get back to me or assist me.