NJ
Nicole J
1 reviews | Active since Mar 2013
02 Dec 2019, 17:51
TFG - Misleading and useless.... where is your service?
Highly ineffective and do you call that customer service? For one of the biggest retailers there is no customer service. So I opened a new account which they obviously did a CREDIT check. Today is cyber Monday and I discover that I cannot pay with my store card? I call into the call centre for assistance and they tell me mam they(TFG) wants to see how you pay your account before they allow you access to online purchases. I then proceed after 4 calls of no one even taking my details to check what is happening. So then Why do you do credit checks? After someone putting me on hold for sometime the call gets dropped. I then proceeded to call the new accounts department to guide me to check the Terms and Conditions to see if this is indeed stated in the terms and conditions and where to find it, to which I would be satisfied.
So then I proceed to instead of purchasing online with my card that is completely useless to me, I call the store and see if they can find a t-shirt for me in my size which clearly shows online. They then tell me that there is no stock of what I am looking for.
Is this service? It might not be much but I will be closing this useless account and taking my services anywhere else!!! I also truly believe that there will be no resolution for this nor a response..
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Replies (3)0
Replies (3)NJ
Nicole J's updateReviewer Update
02 Dec 2019, 18:03See extract from terms and conditions THERE IS NO CONDITION ON THE ONLINE PURCHASING:
NOTE 3.3
3. Use of your Card and Account
3.1 You are the only person who can use your Card. You cannot transfer it to any other person or allow another person to use it.
3.2 You may apply for secondary card(s) to be issued to a nominated person(s) and to link secondary card(s) to your Account. These terms will also apply to the use of the secondary card(s). You will be responsible for all transactions made through the use of the secondary card(s) and all amounts will be debited to your Account.
3.3 You may use your Card to purchase goods and services from any TFG store and TFG online stores. When in store, you must sign the sales voucher when you use your Card to confirm receipt of the goods and/or the services. You will not be allowed to purchase on your Account if you do not present your Card. Your purchases will be charged to your Account.
3.4 If your Card is lost or ******, you must call customer services (see clause 16 below for contact details), as soon as you discover the loss. If we issue a new Card to you, we will charge you a card replacement cost for the replacement Card.
3.5 Your Card will remain our property and we may cancel, suspend or demand the return of your Card at any time.
3.6 If your Account has been used **********ly, you must lodge a claim with TFG Credit Forensics (see clause 16 below for contact details) within 30 (thirty) days of the date of your statement reflecting the ********** use, or sooner if you become aware of it before this. Failure to do so could result in you being held liable for the ********** purchases made on your Account. You will be required to provide us with certain documents to support your claim. These must be provided to us within 7 (seven) Business Days of lodging your claim, or the investigation may be closed, and you will be held liable for the purchases. We will investigate your claim, and if we conclude that you did not make the purchase(s), we will not hold you liable for the disputed purchases.
3.7 If you are a contract worker there may be limits / blocks placed on your Account up to 6 (six) months before your contract comes to an end. You therefore need to inform us if these circumstances arise and will then need to provide us with new employment details to enable us to re-activate your Account / Card. You can contact customer services for more information.
3.8 You may be required to pay a deposit with your first purchase, or when purchasing certain goods, and will be advised about this in store.
NOTE 3.3
3. Use of your Card and Account
3.1 You are the only person who can use your Card. You cannot transfer it to any other person or allow another person to use it.
3.2 You may apply for secondary card(s) to be issued to a nominated person(s) and to link secondary card(s) to your Account. These terms will also apply to the use of the secondary card(s). You will be responsible for all transactions made through the use of the secondary card(s) and all amounts will be debited to your Account.
3.3 You may use your Card to purchase goods and services from any TFG store and TFG online stores. When in store, you must sign the sales voucher when you use your Card to confirm receipt of the goods and/or the services. You will not be allowed to purchase on your Account if you do not present your Card. Your purchases will be charged to your Account.
3.4 If your Card is lost or ******, you must call customer services (see clause 16 below for contact details), as soon as you discover the loss. If we issue a new Card to you, we will charge you a card replacement cost for the replacement Card.
3.5 Your Card will remain our property and we may cancel, suspend or demand the return of your Card at any time.
3.6 If your Account has been used **********ly, you must lodge a claim with TFG Credit Forensics (see clause 16 below for contact details) within 30 (thirty) days of the date of your statement reflecting the ********** use, or sooner if you become aware of it before this. Failure to do so could result in you being held liable for the ********** purchases made on your Account. You will be required to provide us with certain documents to support your claim. These must be provided to us within 7 (seven) Business Days of lodging your claim, or the investigation may be closed, and you will be held liable for the purchases. We will investigate your claim, and if we conclude that you did not make the purchase(s), we will not hold you liable for the disputed purchases.
3.7 If you are a contract worker there may be limits / blocks placed on your Account up to 6 (six) months before your contract comes to an end. You therefore need to inform us if these circumstances arise and will then need to provide us with new employment details to enable us to re-activate your Account / Card. You can contact customer services for more information.
3.8 You may be required to pay a deposit with your first purchase, or when purchasing certain goods, and will be advised about this in store.
NJ
Nicole J's update02 Dec 2019, 18:03
Reviewer Update
See extract from terms and conditions THERE IS NO CONDITION ON THE ONLINE PURCHASING:
NOTE 3.3
3. Use of your Card and Account
3.1 You are the only person who can use your Card. You cannot transfer it to any other person or allow another person to use it.
3.2 You may apply for secondary card(s) to be issued to a nominated person(s) and to link secondary card(s) to your Account. These terms will also apply to the use of the secondary card(s). You will be responsible for all transactions made through the use of the secondary card(s) and all amounts will be debited to your Account.
3.3 You may use your Card to purchase goods and services from any TFG store and TFG online stores. When in store, you must sign the sales voucher when you use your Card to confirm receipt of the goods and/or the services. You will not be allowed to purchase on your Account if you do not present your Card. Your purchases will be charged to your Account.
3.4 If your Card is lost or ******, you must call customer services (see clause 16 below for contact details), as soon as you discover the loss. If we issue a new Card to you, we will charge you a card replacement cost for the replacement Card.
3.5 Your Card will remain our property and we may cancel, suspend or demand the return of your Card at any time.
3.6 If your Account has been used **********ly, you must lodge a claim with TFG Credit Forensics (see clause 16 below for contact details) within 30 (thirty) days of the date of your statement reflecting the ********** use, or sooner if you become aware of it before this. Failure to do so could result in you being held liable for the ********** purchases made on your Account. You will be required to provide us with certain documents to support your claim. These must be provided to us within 7 (seven) Business Days of lodging your claim, or the investigation may be closed, and you will be held liable for the purchases. We will investigate your claim, and if we conclude that you did not make the purchase(s), we will not hold you liable for the disputed purchases.
3.7 If you are a contract worker there may be limits / blocks placed on your Account up to 6 (six) months before your contract comes to an end. You therefore need to inform us if these circumstances arise and will then need to provide us with new employment details to enable us to re-activate your Account / Card. You can contact customer services for more information.
3.8 You may be required to pay a deposit with your first purchase, or when purchasing certain goods, and will be advised about this in store.
NOTE 3.3
3. Use of your Card and Account
3.1 You are the only person who can use your Card. You cannot transfer it to any other person or allow another person to use it.
3.2 You may apply for secondary card(s) to be issued to a nominated person(s) and to link secondary card(s) to your Account. These terms will also apply to the use of the secondary card(s). You will be responsible for all transactions made through the use of the secondary card(s) and all amounts will be debited to your Account.
3.3 You may use your Card to purchase goods and services from any TFG store and TFG online stores. When in store, you must sign the sales voucher when you use your Card to confirm receipt of the goods and/or the services. You will not be allowed to purchase on your Account if you do not present your Card. Your purchases will be charged to your Account.
3.4 If your Card is lost or ******, you must call customer services (see clause 16 below for contact details), as soon as you discover the loss. If we issue a new Card to you, we will charge you a card replacement cost for the replacement Card.
3.5 Your Card will remain our property and we may cancel, suspend or demand the return of your Card at any time.
3.6 If your Account has been used **********ly, you must lodge a claim with TFG Credit Forensics (see clause 16 below for contact details) within 30 (thirty) days of the date of your statement reflecting the ********** use, or sooner if you become aware of it before this. Failure to do so could result in you being held liable for the ********** purchases made on your Account. You will be required to provide us with certain documents to support your claim. These must be provided to us within 7 (seven) Business Days of lodging your claim, or the investigation may be closed, and you will be held liable for the purchases. We will investigate your claim, and if we conclude that you did not make the purchase(s), we will not hold you liable for the disputed purchases.
3.7 If you are a contract worker there may be limits / blocks placed on your Account up to 6 (six) months before your contract comes to an end. You therefore need to inform us if these circumstances arise and will then need to provide us with new employment details to enable us to re-activate your Account / Card. You can contact customer services for more information.
3.8 You may be required to pay a deposit with your first purchase, or when purchasing certain goods, and will be advised about this in store.
TFG's replyOfficial
03 Dec 2019, 08:29Dear Nicole
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team
TFG's reply03 Dec 2019, 08:29
Official
Dear Nicole
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team
NJ
Nicole J's updateReviewer Update
10 Dec 2019, 14:14And no surprise..... not a single response after this a week later...... Pathetic but not surprised at all
NJ
Nicole J's update10 Dec 2019, 14:14
Reviewer Update
And no surprise..... not a single response after this a week later...... Pathetic but not surprised at all