TM
Thenjiwe M
1 reviews | Active since Jul 2023
26 Jul 2023, 11:59
TFG ****** ****mers
I have been paying my account monthly every month without fail, I pay religiously is R565.00. I have noticed that every time i pay theres charges that costs almost R200.00 every month deducted to my TFG account which puts my account into despute. I have made enquries regarding the matter at hand, I have exhausted my options hence i have came to this resort. I have decided not to continue paying my account because i do not see a difference. I do not know who gave you go ahead into adding extra charges into my account. Its either you credit all the monies you deducted from my account or i leave this ****** account
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TFG's replyOfficial
26 Jul 2023, 16:02Hello
Thank you for taking the time to share your experience with us.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
Thank you for taking the time to share your experience with us.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
Best regards,
TFG's reply26 Jul 2023, 16:02
Official
Hello
Thank you for taking the time to share your experience with us.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
Thank you for taking the time to share your experience with us.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
Best regards,