TFG - Markhams - Cellphone Insurance

I am officially logging a complaint against your Cellphone insurance broker or division

I have submitted a claim for the lost device Samsung A04

I am told my claim is declined, I was in a store Mr Price at the mall of the south in the fitting room as I recall as i noticed after some time that I have lost my cellphone, I am not sure if it fell from the pocket when I was changing in the fitting room or if i took it out and placed it on the chair and let the fitting room by the time I realized that the cell phone is lost I rushed to the store fitting room only to find out its not there.

I have been paying my account and the insurance premiums through the account and never claimed before the first time I claim after paying for so long I am told my claim is declined by the consultant on the phone that I find unacceptable.

Are we supposed to lose devices the way you deem fit? Why am I paying for insurance? If only it will be honoured by what you say it must be lost.

You did not find a problem when I was paying the premiums for the insurance but there is when I claim. Is this a **** that this organization does that monies are taken when I have to claim I get told the claim is declined, I will not accept daylight *******.

Should my claim be not honored, please can you send all my premiums to-date paid as the cell phone was not insured then in this case failing which I will log a complaint to the NCC, Hello peter and I will cancel my TFG account with immediate effect. This is not how customers are supposed to be treated.

Can I be contacted to resolve this complaint without taking it even further.