CK
Connor K
1 reviews | Active since Jun 2016
03 Jul 2021, 09:01
TFG manipulate, ***** and lie to the customer. Their service is dissatisfying, disappointing and disgusting
I have bought the dress online from Foschini and the size was too small and I have been contacting TFG for more than 2 months now asking to exchange the dress to this day they have not helped me. They keep on making empty promises. They would tell me that they will arrange for the collection and for over 2 months they've not done it.
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Replies (2)0
Replies (2)
TFG's replyOfficial
04 Jul 2021, 10:51Good day Connor
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply04 Jul 2021, 10:51
Official
Good day Connor
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
CK
Connor K's updateReviewer Update
04 Aug 2021, 14:28You are ******, ***** and *******. You collected the items now you don't want to refund my money. You are telling me nonsense that my query has been resolved. That's nonsense!!! Pay back my money TFG
CK
Connor K's update04 Aug 2021, 14:28
Reviewer Update
You are ******, ***** and *******. You collected the items now you don't want to refund my money. You are telling me nonsense that my query has been resolved. That's nonsense!!! Pay back my money TFG