LR
Lee R
1 reviews | Active since Apr 2021
23 Nov 2022, 17:07
TFG lying to me that my account is being closed
Account has been paid in full and then I call to close my account because the fees are coming from nowhere and then I get told my account has been set to pending to close. I must wait till the 12th of the following month then my account will be closed. I went to the store today and was told that it's not closed and that customer service was lying to me
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TFG's replyOfficial
24 Nov 2022, 09:26 Dear Lee Roy
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
TFG's reply24 Nov 2022, 09:26
Official
Dear Lee Roy
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
LR
Lee R's updateReviewer Update
24 Nov 2022, 09:57After contacting customer service they said i would get an email with confirmation of update while i was on the line, however i have not received anything. TFG lying to customers to keep accounts open. Will have to contact the National complaints commission to get this sorted.
LR
Lee R's update24 Nov 2022, 09:57
Reviewer Update
After contacting customer service they said i would get an email with confirmation of update while i was on the line, however i have not received anything. TFG lying to customers to keep accounts open. Will have to contact the National complaints commission to get this sorted.