TFG Legal insurance

I currently have a legal plan with TFG. The first time I used the cover I was assisted and received good feedback as they were not able to help with my case. After being ****med by a hair vendor in 2023 I decided to ask for their assistance with drafting a letter of demand. After various attempts I was not contacted back. This week I needed legal advice on a matter I decided to email them I received no response or feedback. I am highly disappointed and looking to cancel my legal cover as I am unable to utilise the service.