TFG Lack of Customer Service

I called foschini customer care to close my account, I was received by Noxolo who told me that 1) I owe R0.02,

2)I can make payment via EFT which will reflect after two working days,

3)my account can only be closed in May on the 15th because that is when they close accounts

I told her this does not make sense as I am not someone who is affected by their financial year, I am simply closing my account like I would at any other store and her response was "unfortunately with us it does not work that way"

She did not tell me that I could make a debit card payment of R0.02 on TFG online even after I told her that if I were to go to the branch , that would cost me more than the R0.02. I asked for her supervisor, I waited on that call for 20 minutes and they dropped it.i wasted my time and airtime with her.

I looked at the terms and conditions about closing accounts

Terminating your Agreement with us 12.1 You may terminate this Agreement AT ANY TIME by advising customer services as per clause 18 below, and on the conditions set out below. The date on which this Agreement ends or terminates will be called the settlement date.

Basically she was lying to me. I had to call back to get proper service.