TM
Thabang M

1 reviews | Active since Mar 2017

18 Dec 2018, 11:36

TFG JUMPS TO HAND OVER ACCOUNTS WITHOUT NOTIFICATIONS TO CLIENTS

My account recently went under debt review under false marketing by Debt Busters. I was told it's 24 to 54 months max only to find it's actually 88 months after 3 months having started the processes.

I cancelled the Debt review and contacted MFC to repay the outstanding 6 months that was behind but never had enough time to wait in line at any of the TFG stores.

TFG decided to hand my account over to Fourie & Associates without at least informing me first.

Now I have paid what I owe TFG but I am expected to pay a third party that I was never contracted to in any way.

To me I sense unprofessionalism and disregard to customers.

You don't Just speak to a third party without the direct person!!

I will hand it over to my lawyers since I have spoken to TFG and they cannot help just as their friends-Fourie & Associates wants compensation for their services.

0
Replies (1)
TFG
TFG's reply20 Dec 2018, 16:07
Official
Good day Khidio, 

We’ve passed your feedback on to our customer service department who will investigate this. They will be in touch with you shortly. 

kind Regards
The Customer Support Team