TFG is ********* and unprofessional

While the country was on lockdown alert level 5 in April TFG urged customers to pay using EFT and I paid my account with EFT following the sms instruction which was sent to me. Since to date that payment hasn’t been credited to my account and I tried writing emails attaching proof of payment with no luck. Their response time is 3 weeks and it seems they don’t even look at attachments because they will continue requesting the same information. I’m so disappointed that they can’t track payments on their systems and worse as a country we are facing financial crisis but one managed to pay their account but they can’t even trace it for that matter. How do they propose a process they can’t manage? TFG is so useless and *********.