TFG is the worst communicator

I claimed for a ****** cell phone last Monday and haven't heard from anyone since. The manager took my number to WhatsApp him so we can follow up but he's just not going the extra mile. Called American Swiss to ask what's happening so the lady told me Friday, I called Friday she tell me oh no I must only phone on Monday for approval. I'm still waiting!! I wouldn't recommend them to anyone for poor customer service. I mean u phone then the line stay busy but going in there it's no busy...I'm definitely cancelling future involvement with them. Highly disappointed. What's the point of paying insurance if they can't even assist u. I need my phone for working purposes and everything that's linked to my number is becoming a huge problem. I'm losing money also because of that .....sigh