Tfg is the actual worst

My struggle has led me to believe that i have to open a police case for investigation of ***** in order to protect myself from this company as im sure tfg just doesnt care and sucks as much money from their customers as possible. In any way possible. I get charged multiple times for 1 email. The same for smses i dont receive anymore. I try to call customer care and spend so much time on hold i lose hundreds of rands in airtime and still cant get hold of someone to help me understand why i cant view the details of a large purchase on my account that i dont recall making. Is this *****? I havent received 1 sms this year about my monthly installments that subsequently changed and now my credit score is ******ed. Affecting my personal and work life greatly. Once again i say... My struggle has led me to believe that i have to open a police case for investigation of ***** in order to protect myself from a company.