CL
Cindy L
1 reviews | Active since Oct 2012
04 Jul 2019, 15:36
TFG is going under
Tried closing my account because it was impossible to find out what my balance payment was every month (online and via e-mail). Suddenly I am the ******** and every correspondence they have sent me I am being charged for yet my questions are still not being answered. 25 year of being an account holder, goodbye TFG.
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TFG's replyOfficial
04 Jul 2019, 16:35Good day Cindy
We have advised that statements were sent to you via the Cellphone number provided to us by yourself.
We have also requested that you provide us with the email address you have sent your previous communications requesting for your balance to, so that we may look into that for you as you account has no record of balance enquiries.
We confirm that collection charges are only charged when an account is in arrears.
Kind regards
The TFG Team
We have advised that statements were sent to you via the Cellphone number provided to us by yourself.
We have also requested that you provide us with the email address you have sent your previous communications requesting for your balance to, so that we may look into that for you as you account has no record of balance enquiries.
We confirm that collection charges are only charged when an account is in arrears.
Kind regards
The TFG Team
Best regards,
TFG's reply04 Jul 2019, 16:35
Official
Good day Cindy
We have advised that statements were sent to you via the Cellphone number provided to us by yourself.
We have also requested that you provide us with the email address you have sent your previous communications requesting for your balance to, so that we may look into that for you as you account has no record of balance enquiries.
We confirm that collection charges are only charged when an account is in arrears.
Kind regards
The TFG Team
We have advised that statements were sent to you via the Cellphone number provided to us by yourself.
We have also requested that you provide us with the email address you have sent your previous communications requesting for your balance to, so that we may look into that for you as you account has no record of balance enquiries.
We confirm that collection charges are only charged when an account is in arrears.
Kind regards
The TFG Team
Best regards,