MK
Moses K
1 reviews | Active since Dec 2021
31 Dec 2021, 02:23
TFG is failing to trace a payment made on my account
I made two payments on tfg online platform, the first one was on the 7th of november for R8000 and the second was on the 10th of november for R930. I am now experiencing a problem with the first payment of R8000 as they say it does not appear on their system. The payment appears on my bank statement. I have sent a proof of payment several times for tracing, but nothing is being done to correct the matter.
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Replies (3)
TFG's replyOfficial
31 Dec 2021, 08:09 Dear Moses
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
TFG's reply31 Dec 2021, 08:09
Official
Dear Moses
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
MK
Moses K's updateReviewer Update
05 Jan 2022, 12:55The matter has not been resolved
MK
Moses K's update05 Jan 2022, 12:55
Reviewer Update
The matter has not been resolved
MK
Moses K's updateReviewer Update
10 Jan 2022, 11:51The amount of R8000 was made using my debit card on the 7th of november on the tfg online platform. However the amount is not reflecting on my account. Tfg required a proof of payment to trace the payment. I contacted the bank for the proof my bank said the amount appears as a purchase so I can only obtain a transaction history. The tfg electronic payment required my bank card number, bank statement and my ID number to trace the a missing EFT. It has been over a month and nothing is being done. I will have to seek a help of my bank to reverse the money and pay in cash then close my account. TFG customer service is horrific.
MK
Moses K's update10 Jan 2022, 11:51
Reviewer Update
The amount of R8000 was made using my debit card on the 7th of november on the tfg online platform. However the amount is not reflecting on my account. Tfg required a proof of payment to trace the payment. I contacted the bank for the proof my bank said the amount appears as a purchase so I can only obtain a transaction history. The tfg electronic payment required my bank card number, bank statement and my ID number to trace the a missing EFT. It has been over a month and nothing is being done. I will have to seek a help of my bank to reverse the money and pay in cash then close my account. TFG customer service is horrific.