TFG is an online Sham Store

I placed an order on the 8th of october - ORDER NUMBER - P***, which was never invoiced. I cancelled the order on 31 October and re-ordered order p*** and order p*** which was invoiced the next day. On monday when i saw this i called their number to enquire about order p*** and the guy could not help me, all he said was the order was being processed, not even an apology, asked him why advertise something on line that they cannot source, he said he doesn't know, but for sure my order will be invoiced. To date my other order is ready and the order i really want is not and no one from TFG is coming back to me, i even changed from delivery to collection at the nearest store, still nothing. The TFG online store is a sham, they should specify when they cannot deliver and take those items off their online store. All i want is my order p*** delivered ASAP