VM
VHUGALA M
1 reviews | Active since Nov 2017
05 Jan 2023, 08:16
TFG interest *****
I've got a markhams account which falls under TFG. they keep charging my payment cycle to 12 months or 6 months interest bearing... I believe this is done deliberately since it's not the first time am experiencing this.
They charge small interest nof around R50.00 knowing that we will only notice after a year or so.
Please reverse interest being charged on my account from November 2021. Please reverse this stupid charges necause I have never paid my account over 12 months
Account number ***1264 35 762
Also you have been charging me for an phone insurance I never consented to some of the charges were reversed but some where not.. I need this fixed or I'll cancel this account that I do not really need
Helpful (0)
Replies (3)0
Replies (3)
TFG's replyOfficial
05 Jan 2023, 13:58 Good day Vhugala
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
TFG's reply05 Jan 2023, 13:58
Official
Good day Vhugala
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
VM
VHUGALA M's updateReviewer Update
06 Jan 2023, 09:32I got a call and an email there after that left me disappointed and more upset. The email said I would be credited or interest reversed for R47 even though I have been charged interest for more than a year..I you go back at nov 2021 . And then I got an email to say query has been resolved
Who says so ?
Who says so ?
VM
VHUGALA M's update06 Jan 2023, 09:32
Reviewer Update
I got a call and an email there after that left me disappointed and more upset. The email said I would be credited or interest reversed for R47 even though I have been charged interest for more than a year..I you go back at nov 2021 . And then I got an email to say query has been resolved
Who says so ?
Who says so ?
VM
VHUGALA M's updateReviewer Update
09 Jan 2023, 16:55Am still waiting for feedback on my query
VM
VHUGALA M's update09 Jan 2023, 16:55
Reviewer Update
Am still waiting for feedback on my query