TFG Insure's pathetic service

TGF insure has to be the worst customer that I ever had to deal with. After realising that they were not deducting payments for my cellphone , I went to Foschini Canal Walk for assistance, they tried calling client services and we were being transferred from one agent to the other.At some point I was told that Monitor is the one handling my billing, I received a call from Monitor administrator's yesterday telling me that TFG Insure is the one handling my billing. I don't think I deserve this as a client of more than 5 years.After spending an hour on the phone we were told that someone was going to email me, and they meant this ...." We have received your communication / request and assigned it with reference number CS-*** logged on 08-Oct-2024, relating to: Insurance Marketing feedback / request Our aim is to resolve your request as soon as possible. Kind regards I was expecting rather a professional email, that also mentions how long it's going to take to resolve the issue. Anyway, I'm still waiting for their response, 8 days later. I then went ahead and sent a follow up email on the 13/10/2024 and I was given ref:CS-*** . I'm still waiting for your response TFG Insure!